FAQ
Lead times - Our standard lead time is 8-12 Weeks. Expedited orders can usually be accommodated. Contact us for details.
What can I customize? - We’re always open to custom projects and welcome all inquiries.
Finishes- We offer a wide range of wood, metal and leather finishes to suite a wide variety of interiors. If you’d like a custom finish that’s outside our current offering, please get in touch so we can discuss details.
Dimensions - Custom dimensions are no problem. Cabinets, dressers, credenza’s and seating may require an additional set up charge.
Returns- If you’re not satisfied with your piece, please contact us immediately so we can make it right. If you measured wrong or the piece does not fit in an elevator/door/etc, we unfortunately cannot offer a refund.
Shipping
Standard Shipping- We offer free ground shipping on all our items, unless otherwise noted in a product listing or custom quote. Items will arrive in a cardboard box or wooden crate, directly to your door. This does not include assembly or installation.
White Glove Delivery- This service includes blanket wrap delivery and placing the piece in the room of your choice. Please contact our studio for a quote and include the delivery zip code along with any relevant site-specific information.
Shipping Hold- Not ready for your piece? We can hold it for as long as you need, at no additional charge. Just notify us of your desired delivery date.
Furniture Care
CLEANING - For routine cleaning, use a micro-fiber or a water-dampened, soft clean cloth For deeper cleaning, A mixture of Murphy's Oil Soap and water may also be used. The use of well-formulated cleaning products without abrasives can be effective for tougher cleaning tasks. If using these products, a follow-up with warm water and a clean, soft cloth is suggested. Follow-up with a soft lint-free cloth to dry the surface. *Avoid polishes and cleaners that contain silicone, ammonia or wax.
ENVIRONMENT
WOOD- Solid wood is a natural, living material and responds to changes in temperature and humidity by expanding and contracting. If the relative humidity moves out of the ideal range (35 to 45 percent) it may cause splits or cracks in the grain or joints of the wood panels. These symptoms are the result of an uncontrolled environment and are not considered defective. Ultraviolet light from the sun and fluorescent fixtures can cause chemical changes in the wood and/or finish. Avoid placing your furniture in an area where it will be hit with direct sunlight, keep it away from direct sources of heating and cooling, and avoid storing it in an attic or cellar type environment.
METAL - Use a micro-fiber or a water-dampened soft clean cloth. *Avoid polishes and cleaners that contain silicone, ammonia or wax.
LEATHER - It’s common for leather to show signs of wear over time from normal use. Leather may darken from direct or indirect sun light exposure. To minimize visible wear, avoid contact with sharp objects and use coasters or felt pads when possible. We recommend Fiebing's Saddle Soap for preserving your leather products.